Shipping policy
Last updated: Sept 2026
Every Kōzōn order is packed by hand in Boise, Idaho. Here's how we get it to you.
Where we ship
We currently ship throughout the United States, including Alaska, Hawaii, and APO/FPO addresses.
Processing time
Most orders ship within 2–3 business days of being placed (Monday–Friday, excluding U.S. holidays). Because every product is hand-made in small batches, occasional delays can happen during a fresh batch run — if that's the case for your order, we'll email you with a revised ship date.
Shipping options and rates
We ship via USPS and other trusted carriers. Your shipping cost is shown at checkout based on your order subtotal:
- Orders under $44: flat-rate standard shipping
- Orders $44 and over: free standard shipping
- Subscription orders and renewals: free standard shipping at any amount
The free-shipping threshold applies automatically at checkout — no code needed.
Delivery estimates
Once your order ships, delivery typically takes:
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 1–3 business days
These are carrier estimates, not guarantees. Weather, holidays, and carrier-side delays can extend transit time beyond our control.
Order tracking
You'll receive a shipping-confirmation email with a tracking number as soon as your label is created. If you don't see it within 3 business days of placing your order, check your spam folder first, then email info@kozonskincare.com.
Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided at the time of order. If you spot a mistake within a few hours of ordering, email us right away — we'll do our best to update it before the label is printed.
Lost, stolen, or damaged packages
If your tracking shows "delivered" but the package didn't arrive, please first:
- Check with neighbors, building management, or your local post office
- Wait 1–2 additional business days (carriers occasionally mark packages delivered a day early)
If it still hasn't surfaced, email info@kozonskincare.com with your order number and we'll help you file a carrier claim or arrange a replacement.
If your package arrives damaged, please follow the steps in our Refund Policy (photo of the damage, sent within 7 days, no return shipping cost to you).
Hot-weather and cold-weather shipping
Several Kōzōn products contain plant oils and balms that can soften or partially melt in transit during summer, or stiffen in winter. This is normal and doesn't affect product quality — once the product returns to room temperature, it returns to its usual texture. If you'd like to schedule shipment around a heat wave or cold snap, just email us before ordering and we'll work out a timing window.
Holidays and observed days
We don't ship on U.S. federal holidays or weekends. Orders placed Friday afternoon, Saturday, or Sunday will be processed the following Monday.
Questions
Anything about a shipment, lost package, or special timing request — email info@kozonskincare.com directly.
Kōzōn Skincare
PO Box 1364
Boise, ID 83701
United States