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Refund policy

Last updated: October 2026

Thank you for supporting our small-batch skincare. Every Kōzōn product is handmade in Boise, Idaho, in small runs — so we want you to be happy with your order. If something isn't right, here's how we'll make it so.

30-day return window

You may return unopened products in their original packaging within 30 days of delivery for a refund of the product price.

What we can't accept

For hygiene and product-safety reasons, we cannot accept returns of:

  • Skincare or personal-care products whose seal has been broken or that have been used in any way
  • Other final-sale, promotional, or clearance items (marked on the product page)
  • Gift cards
  • Custom or special-order items

This is standard practice for handmade cosmetics — once a jar or bottle has been opened, we can't safely return it to inventory.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, please email us within 7 days of delivery at info@kozonskincare.com with your order number and a photo of the issue. We'll cover return shipping and send a replacement or full refund, whichever you prefer.

Return shipping

For change-of-mind returns, return shipping is the customer's responsibility. We recommend using a tracked service, as we can't process a refund for a package that doesn't arrive back to us.

For damaged or defective orders, Kōzōn covers return shipping (see above).

How to start a return

Email info@kozonskincare.com with:

  • Your order number
  • The item(s) you'd like to return
  • The reason (so we can keep improving)

We'll reply within 1–2 business days with return instructions and the shipping address.

Refund processing

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 business days. Your bank or card provider may take a few additional days to display the credit.

If your refund hasn't appeared after 14 business days from our confirmation email, please reach out and we'll trace it with you.

Exchanges

The fastest way to exchange an item is to return the original (per the rules above) and place a new order. This way you're not waiting on the return to clear before the new item ships.

Questions

We're a small team — usually just Szilvia. If you have any questions before or after a return, email info@kozonskincare.com and you'll hear back directly from her.

Kōzōn Skincare
PO Box 1364
Boise, ID 83701
United States